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  • 2020 release wave 2 plans for Dynamics 365 and Power Platform now available

    Today, we published the 2020 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between October 2020 and March 2021. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformation for our customers and partners.

    Highlights from Dynamics 365

    • Dynamics 365 Sales includes updates for more simplified experiences; including collaboration tools, a new mobile experience for quick access to customer information, and new enhancements to forecasting to natively create and manage bottom-up sales forecast processes.
    • Dynamics 365 Sales Insights continues investments in digital selling across multiple areas: sales acceleration, conversation intelligence, relationship intelligence, and advanced forecasting and pipeline intelligence with predictive lead and opportunity scorings to help sales teams uncover top deals.
    • Dynamics 365 Customer Service expands agent productivity capabilities enabling agents to engage in multiple sessions simultaneously. Omnichannel for Customer Service is enhanced with additional extensibility options to enable integration with mobile applications, Microsoft bot framework, and outbound messaging channels.
    • Dynamics 365 Customer Service Insights adds new capabilities to help agents using similar case suggestions to resolve customer issues quickly and easily. A new analytical view for customer service managers helps them focus on key support areas that need attention. These highlights will also be included directly in the core Customer Service Hub app so that users can get insights in context without having to switch between applications.
    • Dynamics 365 Remote Assist expands its range of scenarios beyond calls, allowing technicians to perform activities such as capture service and repairs data, perform surveys and walk-throughs independently, and derive service insights from their service operations. Availability to non-AR enabled devices with modified functionality further empowers technicians to solve problems faster the first time in more environments.
    • Dynamics 365 Field Service continues to add intelligence capabilities including a new Field Service dashboard for monitoring key KPIs and work order completion metrics. There are many user experience enhancements to enable proactive service delivery. The Field Service mobile app is enhanced with capabilities such as push notifications and real-time location sharing. This release wave also includes scheduling enhancements such as multi-day manual scheduling and enhanced skill-based matching.
    • Dynamics 365 Marketing improves the customer journey design experience, for example layout options, zoom, and performance improvements. Integration with Microsoft Teams live events and meetings allows users to create and host live events as a webinar provider. Segmentation is enhanced with a new natural language experience to create and consume customer segments, helping eliminate the specialized skills needed to build complex segments.
    • Dynamics 365 Customer Insights continues to enhance data ingestion and unification, segmentation, and extensibility capabilities using Microsoft Power Platform to enable and extend line-of-business experiences. For example, users can gain deeper customer insights with Microsoft Power BI, build custom apps with Microsoft Power Apps, and trigger workflows based on insights and signals using Microsoft Power Automate.
    • Dynamics 365 Human Resources expands leave and absence, and benefits management capabilities to transform the employee experience. Employees and managers will be able to manage leave and absence directly from Microsoft Teams. We continue to build an HCM ecosystem enabling integrations to recruiting and payroll partners.
    • Dynamics 365 Commerce continues to expand capabilities enabling marketers and non-developers to easily create and manage e-commerce sites, with built-in experimentation capabilities. In addition, we are making it easier to increase engagement and conversions online and in-store with AI-powered "shop similar looks" recommendations and intelligent search experiences through Bing for Commerce.
    • Dynamics 365 Connected Store adds a number of new capabilities such as integration with Dynamics 365 Commerce, front-line worker task assignment and tracing with Microsoft Teams, integrated workflows with Power Platform, intelligent command center, store analytics, and store insights solutions such as anomaly detection, inventory recommendations, and shift management recommendations.
    • Dynamics 365 Fraud Protection adds integration with Dynamics 365 Commerce and a new "manual review" capability that allows customers to use the Fraud Protection rules experience to flag transactions for review, and then allow expert human agents to consume and adjudicate those transactions.
    • Dynamics 365 Finance continues to focus on automating common tasks to reduce the number of processes that finance users complete manually. We are introducing Asset Leasing to enhance the core capabilities of Finance and continue to expand our global coverage delivering localizations for five additional countries (Bahrain, Hong Kong, Kuwait, Oman, and Qatar) extending the number of supported countries and regions to 42.
    • Dynamics 365 Supply Chain Management expands planning optimization for manufacturing to perform supply and production planning in near real-time with in-memory services. Enhancements to Product Information Management include engineering change management and production versioning capabilities. Cost Management includes new features that will enable global companies maintain multiple cost accounting ledgers by allowing dual currency and dual valuation. Enhancements to the job card device include a new user experience and a new feature to enable reporting serial numbers.
    • Dynamics 365 Project Operations unifies operational workflows to provide the visibility, collaboration, and insights needed to drive success across teams from sales to finance. Project Operations connects your sales, resourcing, project management, and finance teams within a single application to win more deals, accelerate delivery, empower employees, and maximize profitability.
    • Dynamics 365 Guides prioritizes updates in this release wave on intelligent workflows. By taking advantage of data and AI innovations, work instructions can be configured to adjust on the fly based on operator inputs. In addition, insights will make it easier to use time-tracking data and connect that data to your business.
    • Dynamics 365 Business Central investments for this release wave include service enhancements to meet the demands of a rapidly growing customer base, improved performance, handling of file storage, geographic expansion together with support for Group VAT, top customer requested features, and deeper integration with Microsoft Teams.

    Highlights from Power Platform

    • Power Apps includes significant improvements for Power Apps developers of all skill levels, improving the sophistication and usability of apps that are created across the web and mobile devices. Makers will be able to create Power Apps directly within Microsoft Teams in order to easily customize the Teams experience. Makers will also be able to add custom pages to model-driven apps using the app designer, bringing together the best of canvas and model capabilities, including creating custom layouts and components. Power Apps portals adds Microsoft Power Virtual Agents as a component in the Power Apps portals studio, as well as support for code components created using Power Apps component framework. AI Builder introduces new AI scenarios for receipt scanning and translation, and improvements to connect to remote training data. The AI builder home page and model details page are updated to improve discoverability and integration with Power Apps and Power Automate.
    • Power BI is investing in three key areas that drive a data culture: amazing data experiences, modern enterprise BI, and insights where decisions are made. Power BI Desktop includes many new capabilities for users to create content quickly and easily, enabling authors to empower their users, enterprise grade content creation, and AI-infused authoring experiences. Power BI Mobile adds split view support for iPad and Power BI Service integrates with Azure Synapse to automatically create and manage materialized views on larger Power BI models as well as enhanced integration with SharePoint lists to build additional custom reports. We continue to enhance our Data protection capabilities enabling customers to classify and label sensitive data.
    • Power Automate enhancements will combine the best of WinAutomation with the cloud-based AI builder and connector-based capabilities in automated flows. This new version will offer customers a way to automate everything from Office apps to legacy terminal applications that haven’t been updated in decades. In addition, enhancements to automated flows running in the cloud will include richer automation and approval experiences.
    • Power Virtual Agents brings expanded capabilities in the authoring experience including tools to create richer content, Adaptive Cards capabilities, topic suggestions from documents, improved Power Automate integration, voice integration with smart speakers, theming to customize the look and feel of the bot, and much more.

    For a complete list of new capabilities, please check out the Dynamics 365 and Power Platform 2020 release wave 2 plans.

    Early access period

    Starting August 3, 2020, customers and partners will be able to validate the latest features in a non-production environment. These features include user experience enhancements that will be automatically enabled for users in production environments during October 2020. Take advantage of the early access period, try out the latest updates in a non-production environment, and get ready to roll out updates to your users with confidence. To see the early access features, check out the Dynamics 365 and Power Platform pages. For questions, please visit the Early Access FAQ page.

    We've done this work to help youour partners, customers, and usersdrive the digital transformation of your business on your terms. Get ready and learn more about latest product updates and plans, and share your feedback in the community forum for Dynamics 365 or Power Platform.

    The post 2020 release wave 2 plans for Dynamics 365 and Power Platform now available appeared first on Dynamics 365 Blog.

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  • Microsoft acquires Orions Systems to expand Dynamics 365 capabilities

    Helping organizations maximize the potential of their observational data

    The role of computer vision is rapidly expanding to include helping businesses run better and increase earning potential. Retailers, for example, can better manage their physical spaces by gaining a deeper understanding of customer behavior. However, most brick-and-mortar retailers lack the right data to track real-world behaviors and actions leading to missed opportunities to manage costs and increase revenue. Microsoft Dynamics 365 Connected Store is committed to closing this gap, using computer vision and IoT sensors to help understand spaces better, optimize business operations, and meet new levels of customer expectation with real-time observational data.

    Computer vision unlocks the opportunity, but challenges remain on how to rapidly configure, train, deploy, and utilize the data to drive actionable business decisions. Additionally, most spaces are uniquecreating a last-mile challenge that requires specific customization for each space to optimize the outcomes. Today, this critical step is hard and requires deep expertise, which is scarce and costly for businesses. Our vision is to simplify this customization process so that businesses can more easily use their domain expertise to teach the solution to adapt to their needs using visual toolsno code or tech expertise required. In achieving this vision we will prioritize the businesses' ability to maintain control and security of their own data, without having to share information with Microsoft or other vendors.

    Towards this, today we are announcing the acquisition of Orions Systems, a pioneer in the development of large-scale, hybrid, smart vision systems focused on "human-in-the-loop" machine teaching combined with services that can adapt to running on a single device or scale to address large scale edge-to-cloud network topologies. This adaptable runtime is innovative in many ways. One example is its ability to utilize computer or human insights in real-time to learn and adapt to new data at the edge. Orions Systems has developed a strong reputation and leading technology for organizations seeking to gather and analyze high-value data specifically in the areas of video and image content. The acquisition will bring additional technologies that will allow solutions like Dynamics 365 Connected Store and the Microsoft Power Platform to offer retailers and other organizations a way to build and train their own AI models to customize and optimize how they can learn from their physical space. This extra set of tools will deliver on scenarios beyond what is offered out-of-the-box today and can adapt to the truly unique dimensions and needs of their physical spaces.

    Today's announcement also signals our continued commitment to enabling intelligent retail spaces by leveraging observational data to unlock the full potential of customers, employees, and assets. Check out this short video to see Dynamics 365 Connected Store in action, or visit the product page, and learn more about Orions Systems.

    The post Microsoft acquires Orions Systems to expand Dynamics 365 capabilities appeared first on Dynamics 365 Blog.

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  • Retail perspectives, pt. 4: protect your business against fraud

    As Microsoft continues to support organizations on the front lines of the COVID-19 crisis, a priority is providing customers with the right tools to protect their revenue in this challenging economic environment.

    Customers and companies alike are increasing their online presence, becoming more vulnerable to fraud. Microsoft itself is one of the top 10 e-commerce companies in the world and has faced significant fraudulent activities over time. To address this, Microsoft developed a solution utilizing its state-of-the-art technology stack which is now available for all retailers to use. Microsoft Dynamics 365 Fraud Protection is a cloud-based solution designed for e-commerce, brick-and-mortar, and omnichannel merchants to help protect their revenue and reputation, by providing tools and capabilities to decrease fraud and abuse, reduce operational expenses, and increase acceptance rates, while safeguarding user accounts from fraud exposure.

    The accelerated digital transformation

    During the week after the World Health Organization declared COVID-19 a pandemic, online activity increased 23 percent. Subsequent social distancing policies forced even more customers online to do most of their work, academics, shopping, social interaction, and entertainment activities.

    Customers have been forced to use digital channels for everything, making it easier for fraudsters with the increase in volume. During this uncertain time for customers, fraudsters are able to take advantages.

    Retailers, grocery stores, pharmacies, and others accelerated their digital transformation journey seemingly overnight. As businesses scrambled to respond and move online, they lacked appropriate fraud prevention, detection, and protection systems, which lead to increased fraudulent attempts with transactions.

    In these trying times, merchants need to focus on protecting their revenue and their customers. This becomes particularly challenging as merchants experience higher fraud losses and are further impacted by wrongful rejects of legitimate customers, together with greater costs, as fraud liability lies with merchants for online transactions, opposite to in-store (POS) transactions.

    Dynamics 365 Fraud Protection with purchase protection capability helps merchants protect online revenue by improving commerce transaction acceptance rates while reducing checkout friction and providing merchants with insightful tools to make decisions that appropriately balance revenue opportunity and customer experience verses fraud loss. The transaction acceptance booster enables merchants to share transactional trust knowledge with issuing banks to help boost authorization rates and reduce wrongful rejects, helping protect revenue streams.

    To efficiently and effectively prevent and protect a businessand its customersagainst fraud, merchants need visibility into their system activity, a thorough understanding of fraud patterns, and the right tools to defend themselves and their customers against fraud attacks. Dynamics 365 Fraud Protection adaptive AI technologyand the fraud protection network provide merchants with the tools needed to optimize fraud controls and boost fraud immunization on a continuous basis.

    The urgent need to protect your revenue and reputation

    People are spending more hours than ever before in front of their screens, opening new accounts for online shopping, for content consumption, for gaming, for work collaboration tools, and on social networking platforms. If businesses do not have a robust fraud protection system in place, they open the door to fraud and abuse, exposing their customers' accounts and information to automated bot attacks and account takeover.

    Now, it has never been more important for organizations to increase their cybersecurity and equip themselves with the necessary tools to keep fraudsters away while maintaining their standard level of service.

    While implementing Dynamics 365 Fraud Protection with account protection capability, merchants are enabled to counteract fraudulent account access, fake account creation and account takeover, and safeguard user accounts from abuse and fraud. The account assessment aligned to the fraud protection network empower merchants to protect their businesses from fake accounts and attacks to their ecosystem, using adaptive AI, bot detection and device fingerprinting, while protecting customers' account activity.

    With the imposition of social distancing measures, people from all ages are now doing most of their shopping online, taking advantage of special delivery at home or curbside pickup when available.

    According to Business Wire, the data highlights that more customers than ever before are shopping online, including senior citizens, who have traditionally preferred physical retail options, and are now using e-commerce at a rate 15 percent higher than the same time last year.

    Every time a user creates a new account, they are prompted to provide their name, email address, postal addresses, and payment information when required. All this information can be stolen or abused by fraudsters. In the United States alone, Coronavirus scams have affected nearly 53,000 Americans, reporting total losses of over $36.8 million, according to the Federal Trade Commission.

    For merchants to keep abreast of this increasingly fraudulent environment, and more importantly, protect their revenue and customers from fraud and abuse, they need to rapidly adopt a fraud protection solution.

    According to TransUnion, now that many transactions have shifted online, fraudsters have tried to take advantage and companies must adapt. Businesses that come out on top will be those leveraging fraud prevention tools that provide great detection rates and friction-right experiences for consumers.

    Dynamics 365 Fraud Protection adaptive AI technology provides assessment on every critical step of the account lifecycle, enabling merchants to block fraud before any damage is caused, prevent account takeover, and protect their customers, while preserving business reputation.

    The exacerbated diversification of fraud

    With social distancing policies leading to increased idle time, there has been an uptick in unnecessary online shopping, aligned to an increase in merchandise returns and return fraud.

    The hardships COVID-19 has brought to the economy may also increase items-not-received (INR) fraud as customers look to put money back in their pockets. Returns fraud abuse may also rise with customers who are quarantined engaging in activities like boredom shopping.

    Dynamics 365 Fraud Protection with loss prevention capability helps omnichannel and brick-and-mortar merchants identify potential fraud on returns and discounts arising from omnichannel purchases, enabling business managers and investigators to quickly take action to mitigate losses.

    Adaptive AI technology continuously learns and adapts from fraud patterns, working together with the fraud protection network to equip merchants with the tools they needed to optimize fraud controls related to discounts and returns.

    Additionally, Dynamics 365 Fraud Protection operational efficiency booster helps merchants in achieving high efficiency of human resources by reducing manual efforts required to determine at-risk business entities and functions, ultimately helping business managers reduce fraudulent returns and discounts.

    Staying ahead of fraud

    Now is the time for you to protect your revenue, your reputation, and your customers. Dynamics 365 Fraud Protection capabilities help merchants like you combat purchase, account, and omnichannel return and discount fraud by increasing visibility and providing business insights to optimize fraud controls.

    • Step oneDynamics 365 Fraud Protection in a Day: Analyze your historical data to quickly gain fraud insights in your environment using previous three or more months data
    • Step twoDynamics 365 Fraud Protection in a Fortnight: Test Dynamics 365 Fraud Protection using real-time transactions and compare it to your incumbent solution using API integration
    • Step threeProtect: Use Dynamics 365 Fraud Protection as your primary assessment tool in production environment

    We're here to help you prepare for the future. Please contact your Microsoft sales representative to find out more about our range of offers to help your businesses rapidly adapt and onboard with needed technologies.

    Learn more about Dynamics 365 Fraud Protection by reading Microsoft's customer story and hear more about how Microsoft can help. Register now for the on-demand webinar, Microsoft's Retail Best Practices for the New Economic Environment with Shelley Bransten and Alysa Taylor.

    Subscribe to the Connected & Ready podcast on your preferred streaming platform to get new episodes as they launch every Wednesday, and stay tuned for our episode on fraud protection coming later in July.

    The post Retail perspectives, pt. 4: protect your business against fraud appeared first on Dynamics 365 Blog.

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