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CIMAC offers state-of-the-art Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Microsoft Cloud Services. Our customers leverage on our technical ability to be productive, efficient, grow their business and become competitive at home and in the global market. CIMAC is headquartered in San Jose, California the heart of Silicon Valley and CIMAC Ethiopia is regional office operating in Africa.

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HR, Time clock & Payroll

Employee are your mo t valuable a et, and one of the bigge t expen e on your balance heet That’ why you need a Human Re ource and Payroll Management

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  • Working together to support our mutual customers

    Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it's important to serve our customers with platforms and services that empower them to achieve more. With this as our North Star mission, we work continually with integrated software vendors (ISVs) to bring unique capabilities to our mutual customers through their applications and services.

    This year we elevated our focus on the SaaS line-of-business applications space by creating the Business Applications ISV Connect program. We will better serve customers in all industries by partnering more closely with ISVs to both drive additional innovation and help those ISVs extend their reach to more customers and markets. We are excited about the momentum we're seeing for the program and the benefits our customers are experiencing. Since the launch of the program four months ago, we've already seen over 700 partners begin enrollment in the program, and more than 250 partners have already published more than 550 certified or recertified apps in the AppSource marketplace. And most importantly, we're seeing customers achieve business results, like Societ Gas Rimini (SGR).

    Working together to serve customers

    Microsoft and Ferranti Computer Systems worked together to help SGR solve a complex IT problem. SGR is an Italian private gas company with a priority to improve client service. Their current systems used a combination of a CRM solution, a separate billing platform, and a custom middle tier to tie them all together. This solution created too much complexity to be governed in an efficient way, so SGR committed to update their legacy applications toward a goal of breakthrough service

    "We needed to have a solution that helps us use the competencies of people in the business, not in solving technical problems" said Fabio Brancaleoni, General Manager Utilia, at SGR.

    In looking to create a new system that would be sustainable for the future, SGR worked with Ferranti and Microsoft and chose MECOMS 365, an application based on Microsoft Dynamics and the Microsoft Power Platform. MECOMS 365 is an ERP solution for energy and utility companies that provides the modularity of a cloud-based solution, is user centric, and works seamlessly with the Microsoft clouds Microsoft Azure, Microsoft Dynamics 365, and Microsoft Office 365. SGR now has a solution that provides for a more natural experience for its employees and is also flexible to extend over time.

    Watch the Ferranti video below to learn more.

    See how building on Dynamics 365 lets Microsoft partner Ferranti drive innovation around metering and contract management for energy company SGR.

    Microsoft Business Applications ISV Connect program

    We make a variety of benefits available for Dynamics 365 ISVs to work with Microsoft to help customers. The ISV Connect program provides the technical and business support for ISVs to provide industry specific capabilities on top of a modern modular platform.

    "Microsoft is investing so much in cloud, AI, data and it's moving so fast and this ISV Connect program allows us to keep up with the pace and then translate that innovation to the customer so they can benefit from that." – Johan Vandekerckhove, Chief Commercial Officer, MECOMS Ferranti.

    Each partner has unique needs and can benefit from the program in ways that suit their requirements. One example is the co-selling and co-marketing benefits available to ISVs who place an app in the Premium Tier. JayThom for example, likes the opportunity to work with Microsoft salespeople across many regions to help them expand their reach.

    "The Microsoft Business Applications ISV program provides a little partner like us access to global sales teams and that ability to scale at levels we could never have dreamed of." – Brett Yorgey, Managing Director for JayThom

    Watch the JayThom video below to learn more.
    JayThom and the Microsoft Business Applications ISV Connect Program.

    Learn more about how you can benefit from the Microsoft Business Applications ISV Connect program.

    The post Working together to support our mutual customers appeared first on Dynamics 365 Blog.

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  • Our vision for the Microsoft customer data platform

    Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement

    There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. As customers have access to more content, purchasing channels, and brand options than before, the touchpoints become exponentialevery website visit, use of a product, and interaction with a customer service representative creates an observation or generates data. But this data is often siloed across multiple systems and organizational departments, making it difficult to gain a single source of truth.

    With such an overload of information and choices available, organizations must demonstrate they both understand and value their customers. To this end, we've been working to bring customer experiences to the forefront of the business conversationwith a new set of intelligent applications with ourmodern, unified, intelligent,and adaptable business applications. Today, I'd like todig into our vision and strategy for Microsoft's customer data platforma critically important investment from Microsoft. Specifically,how it is helping organizations overcome data silosand leverage artificial intelligence to guide decisions and empower organizations totake meaningful actionsfor their business.

    Dynamics 365 Customer Insights: Microsoft's customerdataplatform

    Unify all your customer data across the full range of sources to get a single view of customers. Microsoft's customer data platform (CDP) is an intuitive and flexible solution to unlock insights and power personalized customer experiences.

    Historically,the customer interaction with a brandended the moment they completed the purchase and walked out the doorlimiting an organization'sunderstanding of why or how its customers are usingits products and services.Dynamics 365 Customer Insights enables organizations to gain the most comprehensive view of their customers by unifying data across diverse sourcesbe it transactional, behavioral, or observational dataas well as uniquely enriching profiles with market insights and real-time product usage.

    From data analysts to marketing, sales, and service professionals, every employee in an organization can leverage AI-driven insights. These include churn risk, customer LTV, and recommended next best action, to power business processes across the customer journey that help boost personalization and build richer relationships.

    Empowering organizations worldwide

    TheUnited Nations Children's Fund(UNICEF) workstirelessly in over 190 countries and territories to save the lives of millions of children. As private donors and volunteers are increasingly hard to find and retain, UNICEF Netherlands found that personally engaging supporters increased their overall commitment to the organization. Key details on donors, such as their contact information, philanthropic interests, and donation history, were housed in disparate data silos, making it difficult to gain a unified view of the donor base and personalize interactions at scale. To solve this problem, the team adopted Dynamics 365 Customer Insights to quickly and easily combine data from multiple sources, analyze the data to derive insights, and activate the insights via marketing and communication channels. Customer Insights' out-of-the-box interoperability with Dynamics 365 Marketing helps the team create and optimize marketing campaigns on-the-fly, enabling UNICEF to better develop a customer lifetime value model, which will help it identify and optimize engagement withhigh-impact donors. Learn more in the UNICEF video below.

    UNICEF Microsoft customer stories video.

    American Electric Power(AEP)a competitive retail energy solutions company serving more than 400,000 residential, small-business, and commercial customers nationwideis using Dynamics 365 Customer Insights to deliver efficient and sustainable energy solutions to customers. Previously, AEP faced cumbersome manual processes that required lots of analysis and input to piece together various customer information for a holistic view of its customer, which was both timely and costly. With a cloud-first approach, using Dynamics 365 Customer Insights, AEP can now easily migrate large data sets across various systems of record into a single, unified customer profile. As a result, AEP can better understand its customer needs, identify gaps in product offerings, and ensure both front and back-end operations are focused and efficient to deliver quality, tailored experiences to its customers.Learn more in the AEP video below.

    a building with a metal rail

    What's next?

    Thus far, we've seen great momentum and impact resulting from the customer data platform and how businesses are evolving customer engagement and experiences. Looking ahead, we will continue to innovate on the platform and plan to deliver more opportunities and features in the coming months.

    The post Our vision for the Microsoft customer data platform appeared first on Dynamics 365 Blog.

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  • Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform

    It's a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help your organization drive more impactful business outcomes and take proactive actions that will uniquely position and differentiate your business in the fast-evolving market.

    We introduced over 400 new capabilities just a few weeks ago with the 2019 release wave 2. Today, at Microsoft Ignite 2019, we're announcing more major updates to the Microsoft Power Platform that unlock new possibilities, including:

    • Microsoft Flow is being renamed to Microsoft Power Automate, to better align with the Microsoft Power Platform.
    • Robotic process automation (RPA) has been added to Microsoft Power Automate, delivering an end-to-end automation solution that spans AI, APIs, and UI on the Microsoft Power Platform.
    • Microsoft Power Virtual Agentsa no-code/low-code app that allows anyone to create and deploy intelligent AI-powered virtual agents.
    • A host of new security enhancements for Microsoft Power BI, that add industry leading data security capabilities no matter where your analytics data is used and accessed.
    • Tighter integration between the Microsoft Power Platform and Microsoft Teams, bringing the world's most popular collaboration app and the Power Platform closer together.
    • A new set of prebuilt models for AI Builder that add even more advanced AI models to Microsoft Power Automate and Microsoft Power Apps that are available to everyone.

    These new features and products substantially advance our vision for the Power Platform, an unmatched set of capabilities that enable everyone to analyze, act, and automate across their organization to transform businesses from the ground up.

    Be sure to watch my technology keynote today at Microsoft Ignite(or on-demand after the 11:00 AM presentation) for a deep dive into these new capabilities.

    Introducing RPA in Power Automate

    One of the biggest challenges organizations face is scaling and automating business processesfrom digitizing pen and paper processes, to automating complex processes that span legacy and modern applications. Robotic process automation has rapidly become a key technology to address many of these scenarios but generally requires a patchwork of automation services that need integration and management before the real work can get done.

    Power Automate simplifies these end-to-end scenarios through a unified automation platform that can bridge the gap between API-based automation and UI-based automation.

    Today we're announcing the preview of our new RPA capability in Power Automate called UI flows. Creating a UI flow is a simple and familiar point-and-click, low-code experience that makes it easy for users to turn manual tasks into automated workflows by recording and playing back human-driven interaction with software systems that don't support API automation. Couple the capabilities of UI flows with Power Automate's prebuilt connectors for more than 275 widely-used apps and services that support API automation, and you have an end-to-end automation platform capable of reinventing business processes for a wide range of workloads across industries.

    Microsoft Power Automate UI Flows dashboard.

    For example, let's say you work for an insurance claims processing company, where clients fill out digital forms, paper forms, or communicate through email. The claim is processed on modern cloud services while staff also maintain cumbersome paper records and legacy applications. With Power Automate, this entire process can be automated. Digitized data from scanned paper forms is processed with AI that recognizes forms, and old legacy systems can be automated with RPAone platform that brings both worlds together seamlessly.

    TruGreen, one of the largest lawn care companies in the U.S., recognizes the growing need for powerful automation capabilities.

    “The need for automation at TruGreen is growing quickly, and Power Automate is, and will continue to be an important part of accelerating TruGreen’s digital transformation journey. Power Automate will help us bridge the integration gap between legacy systems and modern applications. With the new UI flows RPA capabilities, we are excited to bring automation to legacy applications with no API capability." – Ayman Taha, CIO of TruGreen

    Take a closer look at UI flows in Power Automate and sign up today for the UI flows preview.

    Power Virtual Agents: Enable anyone to build a no-code/low-code virtual agent

    Microsoft Power Virtual Agents, now in preview, is a new offering that enables subject matter experts in your organization such as customer service, sales, marketing, finance, or HR – to easily create virtual agents using a guided, no-code/low-code point-and-click graphical interface without the need for data scientists or developers. Customer service questions and other types of external or internal inquiries at an organization can be serviced by a virtual agent, freeing up staff to focus on more complex tasks.

     Microsoft Power Virtual Agents Dashboard .

    There's no code to get started, no AI expertise needed, and you can be up and running in minutes. And because they're already integrated with Microsoft's Power Platform, you can use hundreds of prebuilt connectors so your virtual agents can talk to your backend systems with a few clicks or easily add capabilities like using Microsoft Power Automate to call an API.

    What's more, if you want to add code or, say, some more complex capabilities, Azure Cognitive Services and Microsoft Bot Framework are fully integrated and just a few clicks away.

    Learn more about Power Virtual Agents and sign up for the preview.

    Power BI security enhancementshelpprotect data wherever it's accessed

    Organizations recognize the value of empowering theiremployees toembrace data-driven insights. Power BI helps customers drivedatademocratizationin theirorganization becauseit enables anyone to draw insights from data with easy-to-use data visualizations and analytics to guide business decisions. As customers empower every employee with Power BI, it is critical for them to ensure that theybetter protecttheir datano matter where it is accessed.

    Today we're announcingbrand new capabilitiesinPower BI data protection.

    These enhancements take advantage of Microsoft world-class security capabilities, enabling organizations to:

    • Classify and label sensitive Power BI datausingthesamefamiliarMicrosoft Information Protection sensitivity labelsused in Office.
    • Enforce governance policies even when Power BI content is exportedto Excel, PowerPoint, or PDF,tohelpensuredata isprotectedeven when itleavesPower BI.
    • Monitor and protect user activity on sensitive data in real timewith alerts, session monitoring, and risk remediation using Microsoft Cloud AppSecurity.
    • Empower security administratorswho usedataprotection reports and security investigation capabilitieswithMicrosoft Cloud App Security to enhance organizational oversight.

    Now in preview, these capabilities engage when Power BI is paired with Microsoft Information Protection and Microsoft Cloud App Security.

    Avanade, a management consulting company, recognizes the importance of powerful data security solutions.

    "Changing user behavior is difficult, but having Microsoft Information Protection data protection capabilities available to users directly within Power BI, a tool we use daily, greatly increases our confidence that our documents will be labeled and protected correctly," said Cem Urfalioglu, Director of Avanade ITS.

    In addition to these security updates, major advances in AI and natural language, Power BI integration with Azure Synapse Analytics, and more are now available. Read more about all of these enhancements and tolearn how togain invaluable insightswhile keepingsensitivedatamoresecure.

    Teams and Power Platform empower workers to collaborate in a data-driven business

    As organizations encourage a data-driven culture, it's important they break down silos and ensure that the right people in the organization have the data they need to be involved in the decision-making process. The pairing of Teams and Power Platform brings together the best of workplace collaboration and data-driven business into one place.

    Bringing Power Platform applications to Teams means users' dashboards, apps, and automations are available within Teams, so they are easier to find, share, and use on an everyday basis. The conversational nature of Teams enhances how users interact with Power Platform applications. For example, adaptive cards and bots let users engage with these tools directly through conversation. This integration also provides IT Administrators with high fidelity control and prioritization of features.

    Power Apps creators can now publish their apps directly to their company's app library in Teams, making them more discoverable to users and improving the experience of adding these apps to Teams. By the end of 2019, users will be able to pin Power Apps to their Teams left rail, providing easy access to regularly used apps.

    New triggers and actions for Power Automate are now available within Teams. These capabilities streamline the completion of common team and personal tasks, such as scheduling focus time and automating document approvals.

    New features coming to Power BI in 2020 include the ability to create rich adaptive cards in Teams conversations, which help users see and act on their data. An improved Power BI tab experience in Teams will also make selecting the correct reports easier than ever.

    The American Red Cross is leveraging Power Platform integration with Teams to improve disaster response times.

    "When we respond to disasters, we have to ensure communication and understanding both internally and with external partners. Workplace collaboration tools like Microsoft Teams and Microsoft Power BI enable different groups to exchange information and collaborate quickly when it's needed most. Being able to pair that with tools made in Power Apps also helps us gather important data so we're making informed decisions to better help people in need." – Denise Everhart, American Red Cross Division Disaster Executive Pacific Division.

    Learn more about the enhanced Power Platform integration within Teams.

    AI Builder unlock new low-code and no-code AI scenarios

    AI Builder is the no-code AI capability for Power Apps and Power Automate, made generally available on October 1st. It enables organizations to tailor AI to their specific business needs and their unique data without the need to hire data scientists or pro-developers to make their apps and processes more intelligent. AI Builder takes common AI scenarios and provides point-and-click solutions for app makers to solve everyday tasks like forms processing, object detection, and text and binary classification.

    Today, we're introducing a new set of prebuilt AI models for the Power Platform. For business users, having prebuilt AI models means they don't have to gather data, build, or train their models. Now available in preview, these prebuilt scenarios include:

    • Key phrase extraction identifies the main talking points from your text
    • Language detectionidentifies the predominant language from your text
    • Text recognitionextracts embedded, printed, and handwritten text from images into machine-readable character streams
    • Sentiment analysisdetects positive, negative, neutral, or mixed sentiment in social media, customer reviews, or any text data

    Learn more about the new prebuilt scenarios

    Learn more about AI Builder in this post

    Take a closer look at the new Power Platform enhancements

    Browse the release notes and watch my technology keynote live or on-demand to learn more about these new updates.

    Unleash your organization's creativity and innovation with a deep dive into the Microsoft Power Platform.

    The post Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform appeared first on Dynamics 365 Blog.

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